Accessibility

What The Festival is accessible to all guests, no matter the situation. We are continually improving the accessibility of our festival and we welcome all feedback and suggestions. For any questions, concerns and/or comments, please contact the accessibility department by emailing ada@whatthefestival.com

Please read the following information carefully, as some of the information may have changed:

Wheelchair Access

The venue is fully accessible with the assistance of our Onsite Shuttle team. Due to the nature of the venue, there will be some areas that may be difficult for wheelchairs and patrons with mobility impairments. We will have a dedicated shuttle transportation system to assist patrons through these challenging areas.

Please make sure to bring any additional assistive equipment that will be helpful in getting through steeper inclines, inclement weather and harsher terrain.

We recommend bringing spare off-road wheelchair tires, pneumatic tire repair kits, and any other items that may be helpful.

ADA Camp

All accessibility-related questions can be answered at our FYI Booth. In addition, the ADA Camp will be the location to acquire access to our accessible accommodations, and recharge wheelchair batteries or other assistive technology requiring electrical recharging. If you need to store equipment such as oxygen tanks or insulin, FYI Booth staff will register the equipment and place in a safe location.

Accessible Viewing Areas

Viewing areas will be provided for ADA patrons that may need to see above the crowd at certain stages. Please see the festival map for exact locations. Be advised, space is limited and is on a first come first-served basis.

ADA Entrance

All entrances/exits are accessible.

Our Operations team will be continually monitoring this and assist with any issues which may arise.

 

ATMs & Concessions

The ATMs are fully accessible and located at our info booth in the marketplace. If assistance is required please confer with a festival staff member.

First Aid

All First Aid locations are noted on the festival maps. Professional medical staff will assist patrons with any medical issues that arise. Our Operations team will be guiding patrons to First Aid if a medical emergency arises.

Mobility Devices

Only those patrons who have mobility impairments may use electric mobility devices. Power wheelchairs and three or four-wheeled scooters are allowed.

Devices not covered under federal or state law including two-wheeled scooters, golf carts, or all-terrain vehicles, are NOT allowed anywhere on site.

Parking/Directions

Handicap parking areas will require a current, valid state issued DMV ADA placard or plates with corresponding placard or plate paperwork to match the patron’s ID.

Effective Communication

ASL Interpretation will be available upon request. All requests must be submitted by April 1st to ada@whatthefestival.com to provide reasonable time for planning.

Restrooms

Throughout the venue there will be sanitary, wheelchair accessible restrooms.

Service Animal Policy

What The Festival has a strict no-pet rule, with exceptions only for service animals as specified by federal and state law. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals, all animals which do not meet the legal standards will not be allowed into the festival grounds.

All service animals must be registered at the venue entrance gates. Please note, comfort animals, emotional support animals, and therapy animals are not considered service animals and will not be allowed into the venue grounds.

Feel free to contact ada@whatthefestival.com for any other questions and/ or concerns.